The Survey and Land Registration Bureau is committed to delivering high-quality services that efficiently and effectively meet the needs of its clients, while ensuring all necessary requirements and information are duly provided by the customer. This agreement aims to establish clear timelines for the completion of each service based on its nature, drawing on past experience and the actual time required for execution. The service completion schedule is subject to regular review as part of the Bureau’s ongoing efforts to enhance service quality, improve customer satisfaction and facilitate access through multiple service channels.
Virtual Service Level Agreement for General Services
| Service Description | Estimated Time for Completion |
|---|---|
| Social Media Service | Immediate |
| "Tawasul" Application Service | 3 working days*** |
| Live Chat Service | Immediate |
| FAQ Service | Immediate |
| Guiding Service | Immediate |
| Hotline Service | Immediate |
Virtual Service Level Agreement for E-Services
| Service Description | Estimated Time for Completion |
|---|---|
| Sales Contract Registration Service | 1 working day* |
| Apartment / Residential Unit / Office Registration under the Floors & Apartments System | 1 working day* |
| Gift Registration Service | 1 working day* |
| Division or Partition Judgment Pursuant to a court ruling Registration Service | 1 working day* |
| Property by Inheritance Registration Service | 1 working day* |
| Subdivision Plan Registration Service | 1 working day* |
| Mortgage Registration Service | 1 working day* |
| Transfer Contract Registration Service | 1 working day* |
| Waqf Registration Service | 1 working day* |
| Replacement Court Judgment Registration Service | 1 working day* |
| Royal Gift Registration Service | 1 working day* |
| Umrah Registration Service | 1 working day* |
| Corner Sale Contract Registration Service | 1 working day* |
| Auction Court Judgment Registration Service | 1 working day* |
| Will Registration Service | 1 working day* |
| Housing Units & Housing Plot Gift Registration Service | 1 working day* |
| Apartment Sale Owned by Ministry of Housing Registration Service | 1 working day* |
| Voluntary Partition Contract Registration Service | 1 working day* |
| Status Change / Modification Registration Service | 1 working day* |
| Property Merger Registration Service | 1 working day* |
| Land Survey Certificate Request | 5 working days*** |
| Deed Plan Preparation for Land Registration | 20 working days*** |
- The above-mentioned period starts from the date of payment of the transaction fees.
- In cases where a new metric map is not required.
- Unless the transaction requires more time.