Welcome to the Virtual Customer Service Center
The Virtual Customer Service Center is an advanced platform designed to enhance the customer experience by providing comprehensive support services with ease and efficiency. Through this center, you can benefit from instant solutions, track your requests, and receive accurate assistance anytime and anywhere, ensuring the highest levels of quality and satisfaction.
Virtual Service Level Agreement (SLA)
The Survey and Land Registration Bureau is committed to delivering high-quality services that efficiently and effectively meet the needs of its clients, while ensuring all necessary requirements and information are duly provided by the customer. This agreement aims to establish clear timelines for the completion of each service based on its nature, drawing on past experience and the actual time required for execution. The service completion schedule is subject to regular review as part of the Bureau’s ongoing efforts to enhance service quality, improve customer satisfaction and facilitate access through multiple service channels.
| Service Description | Estimated Time for Completion |
|---|---|
| Social Media Service | Immediate |
| "Tawasul" Application Service | 3 working days*** |
| Live Chat Service | Immediate |
| FAQ Service | Immediate |
| Guiding Service | Immediate |
| Hotline Service | Immediate |
| Service Description | Estimated Time for Completion |
|---|---|
| Sales Contract Registration Service | 3 working days* |
| Apartment / Residential Unit / Office Registration under the Floors & Apartments System | 10 working days* |
| Gift Registration Service | 3 working days* |
| Division or Partition Judgment Registration Service (Court Ruling) | 3 working days* |
| Property by Inheritance Registration Service | 3 working days* |
| Subdivision Plan Registration Service | 10 working days* |
| Mortgage Registration Service | 2 working days* |
| Transfer Contract Registration Service | 3 working days* |
| Waqf Registration Service | 3 working days* |
| Replacement Court Judgment Registration Service | 3 working days* |
| Royal Gift Registration Service | 3 working days* |
| Umrah Registration Service | 1 working day* |
| Corner Sale Contract Registration Service | 3 working days* |
| Auction Court Judgment Registration Service | 3 working days* |
| Will Registration Service | 3 working days* |
| Housing Unit & Housing Plot Gift Registration Service | 10 working days* |
| Apartment Ownership Registration Service (Ministry of Housing) | 10 working days* |
| Voluntary Partition Contract Registration Service | 3 working days* |
| Status Change / Modification Registration Service | 1 working day* |
| Property Merger Registration Service | 3 working days* |
| Land Survey Certificate Request | 5 working days*** |
| Deed Plan Preparation for Land Registration | 20 working days*** |
* The above-mentioned period starts from the date of payment of the transaction fees.
** In cases where a new metric map is not required.
*** Unless the transaction requires more time.