Welcome to the Virtual Customer Service Center
The Virtual Customer Service Center is an advanced platform designed to enhance the customer experience by providing comprehensive support services with ease and efficiency. Through this center, you can benefit from instant solutions, track your requests, and receive accurate assistance anytime and anywhere, ensuring the highest levels of quality and satisfaction.
Survey and Land Registration Bureau’s Virtual Customer Service Center Strategy
Survey and Land Registration Bureau (SLRB)
As part of Bahrain’s national vision to strengthen digital government, the Survey and Land Registration Bureau (SLRB) is implementing a comprehensive digital transformation strategy aimed at enhancing its services and streamlining access to various land and property-related transactions through advanced digital platforms that embrace modern technologies.
Through this strategy, the Bureau seeks to improve the customer experience by offering flexible, secure, and user-friendly digital services that boost operational efficiency, reduce time and effort, and enhance customer satisfaction — all without the need to visit the main service center in person.
Core Values of the Digital Strategy:
- Ease of Use: Services are designed to be clear and simple, allowing users from all backgrounds to navigate and complete their transactions with ease.
- Speed of Response: Dedicated remote customer service and technical support channels ensure timely and effective communication with clients.
- Flexible Access: Services are available 24/7 from anywhere, through secure and diverse electronic platforms.
SLRB’s Digital Initiatives:
- Integration with Related Entities: Establishing secure data exchange with relevant government agencies to ensure speed and accuracy in processing transactions.
- Full Digital Transformation of Services: Converting all land and property services into comprehensive digital offerings tailored to customer needs.
- Development of a Modern Digital Platform: Delivering a seamless and advanced user experience through a unified, high-quality portal.
- Raising Awareness of Digital Services: Launching awareness campaigns via media and digital channels to promote the adoption of online services.
Our Commitment to Continuous Improvement
SLRB is committed to ongoing development and innovation in its digital services, in alignment with the Kingdom of Bahrain’s vision for a fully digital government. The Bureau strives to provide efficient, transparent, and high-quality land and property services that support sustainable development and meet the evolving needs of the public.