The Survey and Land Registration Bureau's Customer Service Charter reflects a commitment to partnership with its clients. It clearly defines the Bureau's service obligations and the client's role in supporting efficient and effective service delivery.
Our Commitments to Clients
- We are dedicated to addressing your needs with the utmost professionalism and efficiency, ensuring strict adherence to all applicable laws and regulations.
- We value your time and aim to streamline processes to deliver our services expeditiously and seamlessly.
- We prioritise the privacy and confidentiality of your data and property transactions, adhering rigorously to our established policies.
- We proactively solicit and welcome your feedback and suggestions, partnering with you to continuously improve our services.
- Our specialised team is well-versed with your needs and is always ready to assist you with any inquiries you may have.
- We cultivate strategic partnerships with government agencies to facilitate the swift and efficient processing of your transactions.
- We offer a conducive working environment and state-of-the-art facilities to ensure exceptional service.
What We Expect from Our Clients
- We ask that you respect the efforts of our employees and engage with them in a spirit of mutual appreciation.
- Please adhere to the guidelines and regulations set forth by the Survey and Land Registration Bureau.
- We encourage the submission of accurate data and correct information, along with all necessary documents when making requests.
- Please report any errors or the need for data amendments to help us serve you better.
- We are open to feedback, positive and constructive, which is invaluable in helping us enhance our services.
- We appreciate your cooperation with our staff and your timely responses to their inquiries.
- Together, we seek to forge a collaborative partnership built upon mutual respect, acknowledging the dedicated efforts of our team in ensuring the efficient execution of your transactions.