Development Actions Based on Feedback
All feedback received by the Authority from customers is regularly analyzed, and development plans are established based on these analyses.
| Year | Source | Development Action | Impact |
|---|---|---|---|
| 2026 | Remote Customer Service Committee | Launch of the "Remote Customer Service Center" | Developing and improving the quality of services provided and remote customer service |
| 2026 | Remote Customer Service Committee | Launch of the "Video Appointment" booking service | Developing and improving the quality of services provided |
| 2026 | Survey Directorate | Development of the service for requesting and inquiring about subscription to the "Positioning Reference Network" (PRN) | Developing and improving remote customer service by adding video communication service |
| 2026 | Survey Directorate | Development and reduction of the processing time for requesting and inquiring about the status of a request for surveying information | Improving and reducing service time |
| 2026 | Technical Affairs Directorate | Launch of the "Temporary Ownership Certificate" service in cooperation with the Ministry of Justice, Islamic Affairs and Waqf | Developing and improving the quality of services provided |
| 2026 | Technical Affairs Directorate | Introduction of a document delivery service for completed documents in coordination with Aramex | Developing and improving the quality of services provided |
| 2026 | Survey Directorate | Organizing periodic meetings for engineering offices, government institutions, and banks to introduce the latest developments and procedures in place | Contributing to introducing the private sector and partners to the services, latest developments, and procedures in place |
| 2026 | Technical Affairs Directorate | Introduction of the "Takkad" service for property inquiries | Easy inquiry about the required properties |
| 2026 | Technical Affairs Directorate | Launch of the "Electronic Version" of the title deed and reduction of its issuance time | Developing and improving the quality of services provided |
| 2026 | Technical Affairs Directorate | Making the “Property Price Index” available in the property area within the "Takkad" property inquiry service | Improving and developing the service provided to identify the prices of different properties |
| 2026 | Technical Affairs Directorate | Adopting an “Electronic Signature” in the document issuance process and reducing the document issuance time by 75% | Developing and improving the document issuance process and reducing the processing time |
| 2026 | Survey Directorate | Fully digitizing the "Request for Survey Certificate" service and completing it within 3 working days | Developing and improving the services provided and converting them to electronic services |
| 2026 | Technical Affairs Directorate | Introduction of the "Quick Payment" service for paying fees for various services | Developing and improving the quality of the payment service and converting it to an electronic service |
| 2026 | Survey Directorate | Development of the service for requesting and inquiring about "Purchasing Survey Maps" within one working day | Developing and reducing the processing time of the service provided |
| 2026 | Survey Directorate |
Training Course: "Surveying Engineering and Geospatial Data" Comprehensive theoretical and practical training simulating a real work environment at Youth City 2030 |
Contributing to introducing future generations to the work environment and training them in surveying engineering and geospatial data |
| 2026 | Survey Directorate and Technical Affairs Directorate | Transferring some services to the eGovernment portal, such as the "Property Registration" service and the "Issuance of Survey Certificate" service. | Developing and improving the quality of services provided |
| 2026 | Survey Directorate | Fully digitizing the "Request for Survey Certificate" service and completing it within 3 working days | Reducing the processing time of the service provided and fully converting it to an electronic service |
| 2025 | Customer Service | Complete redesign of the website (attractive and practical interface) | Improving the user experience and enhancing the professional appearance |
| 2025 | Customer Service | Easy access to services on the website and simplicity of use | Accelerating and facilitating service completion |
| 2025 | Customer Service | Simplifying a number of procedures and reducing the required documents | Reducing effort and increasing service uptake |
| 2025 | Customer Service | Faster processing and payment of transactions through the website | Reducing processing time and improving efficiency |
| 2025 | Customer Service | Updating the help section (help documents) for the electronic registration service | Supporting users with clear and direct information |
| 2025 | Customer Service | Launching a new and updated video explaining the electronic registration service | Providing simplified visual guidance for users |
| 2025 | Customer Service | An updated and accurate guide in both Arabic and English | Improving understanding for all users regardless of language |
| 2025 | Communications | Updating the foreign ownership map and adding new freehold ownership areas | Expanding options and providing accurate information to investors |
| 2025 | Communications | Adding 2025 navigation map notifications | More accurate location alerts for users |
| 2025 | Communications | Developing work towards launching a Chatbot service | Facilitating instant inquiries and improving response speed |
| 2025 | Communications | Adopting Artificial Intelligence (AI) in service delivery | Improving the quality and efficiency of public service delivery |
| 2025 | Communications | Introducing the Executive Management through the website | Enhancing transparency and institutional communication |
| 2024 | Customer Service | Adding the guide in English | Clarifying the registration process for English speakers |
| 2024 | Customer Service | Increasing the number of attachment upload fields | Facilitating document uploads |
| 2024 | Customer Service | Changing the login method for property registration | Facilitating access for different user groups |
| 2024 | Customer Service and Communications | Modifying text messages to make them clear | Improving the user experience |
| 2024 | Communications | Adding a field for the Ministry of Housing letter number | Clearer transaction reference |
| 2024 | Customer Service and Communications | Increasing the number of electronic attachments | Enabling the upload of additional documents |
| 2024 | Communications | A clear field for the application number | Simplifying number entry |
| 2024 | Communications | Clarifying data according to the registration type | Simplifying registration for the user |
| 2024 | Communications | Sending the application number via text message | Confirming submission of the application |
| 2024 | Communications | Extending the electronic payment period | Providing additional time for payment |
| 2024 | Communications | Resolving link issues | Ensuring service availability |
| 2024 | Communications | Displaying uploaded attachments | Easier review of attachments |
| 2024 | Communications | Calculating fees at the end of the registration process | Clarifying fees for users |
| 2024 | Communications | Clarifying the individual/agent option | Simplifying registration |
| 2024 | Communications | Adding guidance after submitting the application | Information about the next stages |
| 2024 | Communications | Detailed usage instructions at the beginning | Additional assistance for the user |
| 2024 | Customer Service | Changing the appearance of the homepage | Improving the professionalism of the design |
| 2024 | Customer Service | Replacing the old logo with the new one | Unifying the visual identity |
| 2024 | Customer Service | Changing "Questions and Answers" to "Frequently Asked Questions" | Clarifying the page content |
| 2024 | Customer Service | Changing "Contact" to "Contact Us" and providing links | Improving access and interaction |
| 2024 | Customer Service | Changing "Request Property Registration" to "Electronic Registration Service" | Clarifying the service |
| 2024 | Customer Service | Changing the location of the "Feedback" option | Clearer options |
| 2024 | Customer Service | Changing the location of "Non-Bahraini Ownership Areas" | Easier access to information |
| 2024 | Customer Service | Removing "Real Estate Sector Regulations" | Improving page organization |
| 2024 | Customer Service | Changing "Specialized Websites" to "Related Links" | Clearer important links |