Development Actions Based on Feedback
All feedback received from clients is regularly analyzed, and development plans are put in place accordingly.
| Year | Source | Development Action | Impact |
|---|---|---|---|
| 2025 | Customer Service | Complete website redesign (attractive and functional interface) | Enhancing user experience and improving professional appearance |
| 2025 | Customer Service | Ease of access to services and simplicity of interaction on the website | Faster and smoother service completion |
| 2025 | Customer Service | Simplifying service procedures and reducing required documents | Reducing effort and increasing service adoption |
| 2025 | Customer Service | Faster processing and payment via the website | Shorter processing time and improved efficiency |
| 2025 | Customer Service | Renewed help section (Help Documents) for electronic registration service | Clear and direct guidance for users |
| 2025 | Customer Service | Launching a new updated video explaining the electronic registration service | Providing simple visual guidance for users |
| 2025 | Customer Service | Updated and accurate user guide in Arabic and English | Improving understanding for all users in both languages |
| 2025 | Communication | Updated foreign ownership map and added new freehold areas | More investment options and accurate info for investors |
| 2025 | Communication | Added 2025 map notifications | More accurate location alerts for users |
| 2025 | Communication | In progress: launching a Chatbot service | Instant responses and improved query handling |
| 2025 | Communication | Adopting Artificial Intelligence (AI) in service delivery | Improved quality and efficiency of public services |
| 2025 | Communication | Executive management profiles introduced on the website | Enhancing transparency and institutional communication |
| 2024 | Customer Service | Attaching the user guide in English | Clarifying registration for English speakers |
| 2024 | Customer Service | Increased attachment upload fields | Facilitating document submission |
| 2024 | Customer Service | Changed login method for real estate registration | Improved access for various user segments |
| 2024 | Customer Service & Communication | Modified SMS content to be clearer | Enhanced user experience |
| 2024 | Communication | Added field for Ministry of Housing reference number | Clearer reference for transactions |
| 2024 | Customer Service & Communication | Increased number of electronic attachments | Enabled uploading additional documents |
| 2024 | Communication | Clearly displayed application number field | Simplified data entry |
| 2024 | Communication | Clarified data according to registration type | Streamlined user registration |
| 2024 | Communication | Sent application number via SMS | Application submission confirmation |
| 2024 | Communication | Extended e-payment period | More time for payment |
| 2024 | Communication | Fixed broken links | Ensured service availability |
| 2024 | Communication | Displayed uploaded attachments | Easier review of uploaded files |
| 2024 | Communication | Displayed fee calculation at the end of registration | Clarified fees for users |
| 2024 | Communication | Clarified individual/agent option | Simplified registration |
| 2024 | Communication | Added post-submission instructions | Info on next steps |
| 2024 | Communication | Detailed usage instructions at the beginning | Additional help for users |
| 2024 | Customer Service | Changed homepage design | Improved professional appearance |
| 2024 | Customer Service | Replaced old logo with the new one | Unified visual identity |
| 2024 | Customer Service | Changed "Q&A" to "FAQs" | Clarified page content |
| 2024 | Customer Service | Changed "Contact" to "Contact Us" and provided links | Improved accessibility and interaction |
| 2024 | Customer Service | Renamed "Real Estate Registration Request" to "e-Registration Service" | Clarified service description |
| 2024 | Customer Service | Changed the location of the “Opinion” option | Clearer options for users |
| 2024 | Customer Service | Changed position of "Non-Bahraini Ownership Areas" | Improved information accessibility |
| 2024 | Customer Service | Removed "Real Estate Sector Regulations" | Improved page structure |
| 2024 | Customer Service | Changed “Specialized Sites” to relevant links | Clearer important links |