Virtual Customer Service Center Charter

The Customer Service Charter represents a mutual commitment between the Survey and Land Registration Bureau and its clients. It outlines the Bureau's responsibilities towards its customers and what it expects in return to achieve the highest level of service.

Our Commitments to Customers

•  Address your needs professionally and efficiently, making every effort to fulfill them in accordance with applicable laws and regulations.
•  Respect your time by simplifying procedures and providing fast and seamless services.
•  Safeguard the privacy and confidentiality of your data and real estate transactions in line with approved policies.
• Welcome your feedback and suggestions with openness and work together with you to improve our services.
• Deliver services through a specialized team that understands your needs and is able to answer all your inquiries.
•  Promote integration and cooperation with other governmental entities to process your transactions efficiently.
•  Provide a comfortable work environment and well-equipped facilities to ensure high-quality service delivery.

Our Commitments in Remote Services

• Make real estate and surveying services available online 24/7 through the Bureau's official website www.slrb.gov.bh and the Bahrain.bh portal.
• Provide multiple remote communication channels including:
  •  Official email
  • Phone calls during working hours
  •  Live chat / Chatbot
  • The "Tawasul" system for submitting complaints and suggestions
•  Respond promptly to requests and inquiries received through digital channels, ensuring clarity and quality in all responses.
• Maintain confidentiality of digital transactions and ensure the safety and security of submitted electronic data.
• Provide remote advisory services when needed, using secure and reliable communication methods.
• Measure customer satisfaction with digital services and work continuously to improve them.

What We Expect from Our Customers

• Respect the efforts of our staff and engage with them in a spirit of mutual appreciation.
• Comply with the rules and regulations applied at the Survey and Land Registration Bureau.
• Submit accurate and truthful information, along with all required documents when filing a request.
• Report any errors or need for data corrections immediately.
• Provide feedback—whether positive or negative—to help us improve our services.
• Cooperate with our staff and respond to their inquiries in a timely manner.
• Foster a relationship based on mutual respect in recognition of the efforts made by our team to process your transactions efficiently.

What We Expect from Customers When Using Remote Services

• Use only the officially approved channels when submitting requests or inquiries.
• Review the terms and guidelines for electronic services before using them.
• Ensure accuracy of the data entered through online platforms and update it when necessary.
• Respond to specialists when asked for clarifications or additional information during digital communication.
• Help improve digital services by participating in satisfaction surveys and submitting suggestions.