Eng. Basim Yacob Al Hamer, President of the Survey and Land Registration Bureau, affirmed that the Bureau’s Customer Service Center receiving the Gold Category rating as part of the “Taqyeem 5” evaluation of government service centers represents the culmination of an institutional vision rooted in excellence and innovation in service delivery. This achievement reflects the Bureau’s commitment to providing high-quality, competitive services that meet the aspirations of citizens and residents, in alignment with the objectives of the Government Program (2023–2026), particularly under the axis of government performance and digital transformation.

His Excellency noted that this recognition serves as a motivating opportunity to continue comprehensive improvement efforts. It was effectively utilized to further develop the institutional work system and enhance various internal pathways, particularly the Customer Service Center, which serves as the primary interface of the Bureau.

He praised the guidance of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, may God preserve him, which has been a continuous source of inspiration in entrenching a culture of excellence in government services and a key driver for performance development and enriching the customer experience across all service channels. He pointed out that the Bureau’s recognition with this award is the result of a unified effort by the Customer Service Center team, which demonstrated an exemplary model of teamwork — the "Team Bahrain" spirit — and a proactive engagement with development-oriented feedback, which has tangibly improved the quality and efficiency of services.

Eng. Basim Yacob Al Hamer also confirmed that the Bureau remains committed to performance development and the adoption of pioneering initiatives that support digital transformation and leverage modern technologies and artificial intelligence to enhance service efficiency and regularly measure customer satisfaction. He emphasized that ongoing development includes improving the physical environment of the center as well as enhancing the capabilities of national staff, who are the core element in delivering outstanding services. He also mentioned that efforts are underway to reengineer procedures and upgrade the Bureau’s website into an integrated platform that boosts operational efficiency and broadens digital access to services.

His Excellency expressed his sincere appreciation to all supporting entities, whose collaboration played a significant role in advancing the Bureau’s development efforts. He looked forward to continuing constructive cooperation that contributes to enhancing government integration. He also acknowledged the vital role of the Government Service Center Evaluation Committee, which has provided an effective model based on global best practices of globalization. He noted that the evaluation process served as a clear roadmap for institutional performance improvement and supported the digital transformation journey.

Eng. Basim Yacob Al Hamer concluded by reaffirming that the Bureau will continue its development journey based on a strategy of excellence and places great importance on citizen suggestions, considering them a fundamental starting point for designing initiatives and programs aimed at enhancing performance and meeting public expectations.

 

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