As Part of Government Efforts to Enhance Service Quality and Re-engineer Processes:
Survey and Land Registration Bureau Launches Electronic Title Deed Issuance Service

As part of the ongoing government efforts to enhance service quality and re-engineer government processes, the Survey and Land Registration Bureau (SLRB) has launched the Electronic Title Deed Issuance Service, a new digital service aimed at facilitating access to title deeds, enhancing the beneficiary experience, and supporting the Kingdom’s comprehensive digital transformation journey.

Under this service, once the property registration procedures are completed and the legally prescribed fees are paid, the customer will receive a secure electronic link via SMS, enabling them to view and download the title deed electronically with ease. The service also allows beneficiaries to access the document anytime and from anywhere without the need for personal attendance or visiting the relevant authority. Whereas this process previously required one working day, it has now become an automatic and instant procedure, contributing to time and effort savings and enhancing the efficiency of services provided.

The electronic title deed is officially certified and protected by digital security measures that ensure data integrity and reliability. This enables its use and acceptance by both government and private sector entities with full confidence, while enhancing procedural efficiency and facilitating real estate transactions.

In this regard, His Excellency Engineer Bassem bin Yacoub Al Hamer, President of the Survey and Land Registration Bureau, stated that the service reflects the Bureau’s commitment to adopting innovative digital solutions that facilitate real estate transactions and accelerate property ownership processes in the Kingdom of Bahrain through a fully integrated digital pathway that ensures reliability, security, and system integration. He added that the launch of the service embodies the Bureau’s ongoing efforts to develop its services in a manner that reduces time and effort for institutions while enhancing the effectiveness of the overall work system.

His Excellency further explained that the launch of this service forms part of the Bureau’s achievement of 100% electronic transformation, alongside the continuous enhancement and development of existing systems. These efforts contribute to accelerating procedures, improving operational efficiency, and unifying service information across all service delivery channels to ensure clarity of procedures, accuracy of information, improved beneficiary experience, and greater integration of digital services.

It is worth noting that, within the framework of the government’s ongoing efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published. Around 800 of these services have undergone development and re-engineering across various government sectors, based on suggestions and feedback received through the national suggestions and complaints system “Tawasul”, investor feedback, and secret shopper reports evaluating government services. In addition, guidance manuals and service level agreements have been introduced, contributing to improved procedural efficiency, enhanced service quality, a better beneficiary experience, and support for the government’s digital transformation agenda.

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