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**As Part of Government Efforts to Enhance and Re-engineer Service Quality**
**Survey and Land Registration Bureau Develops Survey Certificate Request Service**

As part of the ongoing government efforts to enhance service quality and re-engineer government services, the Survey and Land Registration Bureau (SLRB) has developed the Survey Certificate Request Service as a digital service aimed at enabling individuals and surveying offices to submit all survey certificate applications electronically.

Under the enhanced service, the processing time has been reduced to three working days instead of five. The application submission and information delivery procedures have been automated, and the service-level agreement (SLA) has been reduced by more than 25%, while the service is now provided entirely online through digital channels.

In this regard, Eng. Bassem bin Yaqoub Al Hamer, President of the Survey and Land Registration Bureau, affirmed that the development of the Survey Certificate Request Service reflects the Bureau’s adoption of innovative digital solutions that enhance operational efficiency, improve user experience, and simplify procedures.

His Excellency explained that the upgraded version of the service focused on addressing operational challenges associated with the application process by reducing the number of service steps, decreasing the required attachments by 50%, and converting application forms into fully integrated electronic forms. These enhancements contribute to simplifying the beneficiary journey and reducing the time and effort required to complete requests.

He further noted that the development also included automating the submission process and the electronic issuance of survey certificates, in addition to unifying service information across various digital channels. This enhances procedural clarity and improves the efficiency of service delivery for individuals and surveying offices.

He added that the Bureau continues to implement its development initiatives in line with the government’s digital transformation agenda and efforts to improve service quality by simplifying procedures, reducing requirements, and enhancing operational efficiency. These initiatives support the objectives of the Government Programme in advancing digital transformation and developing government services.

It is worth noting that, as part of the government's continuous efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published. Among these, 800 services have undergone development and re-engineering across various government sectors. These improvements were based on suggestions and feedback received through the National Suggestions and Complaints System (Tawasul), investors’ feedback, and reports from mystery shoppers evaluating government services. In addition, guidance manuals and service-level agreements have been introduced, contributing to greater procedural efficiency, improved service quality, enhanced beneficiary experience, and support for the Kingdom’s digital transformation journey.