Ms. Diana Faisal Sarhan, Director General of Resources and Information Systems at the Survey and Land Registration Bureau (SLRB), stated that the Customer Satisfaction Survey results for the Service Centre up to the end of June 2026 demonstrated consistently high levels of customer satisfaction, with the overall satisfaction index reaching 93.56%.

She explained that the customer satisfaction index for the Survey and Land Registration services recorded 92.62%, while the satisfaction index for the performance of the Service Centre staff reached 94.49%, reflecting the staff's commitment to delivering high-quality services that meet customers' expectations and enhance their overall experience.

She added that the Service Centre staff performance indicators showed a 93.94% score for service speed, 94.58% for professionalism, and 94.97% for competency, highlighting the staff's dedication to providing services efficiently and professionally while ensuring an outstanding customer experience.

Ms. Sarhan affirmed that the Bureau continues to monitor performance indicators and customer satisfaction results on a regular basis, leveraging the findings to further develop services, improve procedures, and enhance operational efficiency. These efforts contribute to improving service quality, fostering a culture of continuous improvement, meeting customers' evolving expectations, and raising the overall standard of services provided.

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