As part of the ongoing government efforts to enhance and re-engineer services, 64 services were developed across 14 government entities during the period from 15 January to 21 May, as part of plans to further improve the quality of government services and strengthen institutional efficiency.

Among the most notable service enhancements were the improvement of procedures for transferring contracts to the Housing Bank to open a Citizen Account for housing services, the introduction of Graduation Certificate and Academic Transcript Requests through the National Portal with the addition of a QR code, the enhancement and reduction of processing time for the approval of private sector master plans, the full digital transformation and reduced processing time for Survey Certificate Requests, and the reduction of processing time for requests to add services to licensed healthcare institutions.

The service developments contributed to significant improvements through a minimum 25% reduction in service-level agreement (SLA) timelines, enhanced user interface and user experience, simplified procedures, conversion of application forms into electronic forms, reduction of application steps to a maximum of four, a 50% reduction in required documents, a 50% reduction in the number of pages needed to access services, full digital transformation of services (100% electronic), and the unification of service information across all service delivery channels.

Back to News