As part of the ongoing government efforts to enhance and re-engineer public services, 99 services across 18 government entities were developed during the period from 15 January to 9 July 2026, as part of plans to further improve the quality of government services and enhance institutional performance.

Among the key services developed were the Internal Water Installations Inspection Service at the Electricity and Water Authority (EWA), the Monthly Alimony Payments and Deductions Settlement Service at the Ministry of Justice, Islamic Affairs and Endowments, and the Cancellation of Labour Supply Agency Licence Service at the Labour Market Regulatory Authority (LMRA).

The developed services also included the Private Survey Offices Work Management Service at the Survey and Land Registration Bureau (SLRB), as well as the Disability Allowance Services, including Application Submission and Issuance of Disability Allowance Certificates, at the Ministry of Social Development, contributing to improved government service efficiency and simplified service delivery procedures.

The service enhancements resulted in significant improvements, including 100% digital transformation of the services, a minimum 25% reduction in Service Level Agreement (SLA) timelines, limiting application procedures to a maximum of four steps, reducing the number of required supporting documents by 50%, decreasing the number of pages needed to access the service by 50%, enhancing the user interface and overall user experience, simplifying procedures, converting application forms into electronic forms, and unifying service information across all official service channels.

 
 
 
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