**As Part of Government Efforts to Enhance and Re-engineer Service Quality**
**Survey and Land Registration Bureau Develops Cadastral Map Purchase and Inquiry Services**

As part of the ongoing government efforts to enhance service quality and re-engineer government services, the Survey and Land Registration Bureau (SLRB) has developed the Cadastral Map Purchase Service and the Cadastral Map Inquiry Service as new digital services. These services enable contracting companies, real estate developers, and entities involved in cadastral and property mapping activities to purchase cadastral maps and inquire about their requests electronically through the national portal, Bahrain.bh.

Under the enhanced services, the processing time for cadastral map purchase requests has been reduced from three working days to just one working day. In addition, the number of application steps has been reduced to a maximum of four. The request status inquiry service is now provided instantly online, compared to the previous processing time of one working day, following its full automation and conversion into a 100% digital service accessible through electronic channels. Furthermore, the service-level agreement (SLA) has been reduced by a minimum of 25%, contributing to simplified procedures and an improved customer experience.

In this regard, Eng. Bassem bin Yaqoub Al Hamer, President of the Survey and Land Registration Bureau, affirmed that the service reflects the Bureau’s commitment to continuously developing its digital service ecosystem in accordance with the highest standards. He noted that these efforts enhance service quality, improve operational efficiency, streamline procedures, and enrich the user experience. He added that the Bureau remains dedicated to continuously improving and updating its services in ways that reduce time and effort while strengthening overall operational efficiency.

His Excellency further explained that these enhancements are part of the Bureau’s approach to simplifying procedures, reducing requirements, and accelerating request processing, thereby delivering services that are more efficient, flexible, and transparent. This, in turn, contributes to enhancing beneficiaries’ experience and increasing their satisfaction with the services provided.

It is worth noting that, as part of the government's continuous efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published. Among these, 800 services have undergone development and re-engineering across various government sectors. These improvements were based on suggestions and feedback received through the National Suggestions and Complaints System (Tawasul), investors’ feedback, and reports from mystery shoppers evaluating government services. In addition, guidance manuals and service-level agreements have been introduced, contributing to greater procedural efficiency, improved service quality, enhanced beneficiary experience, and support for the Kingdom’s digital transformation journey.

Back to News