Customer Service Charter

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Our Vision

Our vision is to provide trusted high-quality land information services, expertise and to be a model for government sector management through investing in excellence to support the future needs of the Kingdom of Bahrain.

Our Mission

The Bureau is mandated as the official body that regulates, registers and documents all records and certificates related to spatial and real estate services represented in land survey, topographic survey and hydrographic survey, registration of real estate transactions and the protection of property ownership in the Kingdom of Bahrain, in addition to managing, maintaining and collating fundamental spatial information in these areas.

Our commitment to you

  • Dealing with your needs with high professionalism and doing our utmost to meet them.
  • Maintaining customer time by reducing the number of procedures and providing fast and smooth service.
  • Adhering to personal privacy and confidentiality of real estate transactions according to our policies.
  • Welcoming your comments and suggestions to share with you the development of our services.
  • Providing the environment and facilities that are necessary to provide high quality service.
  • Providing our services through a helpful team that can understand your needs, and answer your queries.
  • Seeking integration with other government entities in order to accelerate transaction completion.

 

What we expect from you

  • Treat our employees with courtesy.
  • Follow rules and regulations of Survey and land Registration in general.
  • Be honest and provide all necessary information and documents required when submitting the application.
  • Report to us as soon as there is any error or modification in the data provided.
  • Provide your feedback both positive and negative to improve our service through complaints, compliments and suggestions.
  • Respond to our staff inquiries in a timely and cooperative manner.

 

SLRB Communication channels

Communication channel Details
1Walk in Working hours are from 7 am to 1 pm.
2Phone Call+973-17204050 ، +973-17577999
3Websitehttps://www.slrb.gov.bh
4Email info@slrb.gov.bh  ، cs@slrb.gov.bh
5Fax+973-17210161
6AddressBuilding 517, Road 1010, Manama 410, Capital Governorate , Kingdom of Bahrain, P. O. Box: 332